Take the first step towards securing your smart home, setup d.moat
FAQs & Troubleshooting
What is d.moat?
d.moat is a unique product that allows you to discover network connected devices, detect cybersecurity threats, intrusions, known malware, anomalous device behavior, communication failure, and perform vulnerability assessment on discovered devices.
Where is the product identifier?
Product identifier is located at the bottom of the d.moat unit. You can either enter the product identifier or scan the QR code, which should automatically populate the product identifier field. Please enter the product identifier code manually, if you are unable to scan the QR code.
How does d.moat protect my network?
d.moat uses enterprise grade cybersecurity software to discover, detect, and defend against malicious attacks. During the discovery phase, d.moat identifies the connected devices and learns their trusted behavior and then automatically detects any abnormal behavior to alert the user. d.moat also blocks any malicious activity to proactively shut down both insider and outside attacks.
How does d.moat keep up with the changing threat landscape?
The d.moat team is always on the lookout to research and identify any known threats that are identified in the cyber realm. As soon as a remedial action is developed, it is automatically pushed to each d.moat using our proprietary software update mechanism. No user intervention is required to update the software, so you can be assured that your d.moat is always running the latest software as long as it is connected to the Internet.
What type of information does d.moat collect about my network and usage patterns?
The majority of the processing is performed on the d.moat inside your network and very little information is transmitted. The majority of today’s network traffic is encrypted so the actual traffic payload is hidden from d.moat. d.moat only observes the network traffic metadata to perform its behavioral analysis.
Does d.moat sell any information collected from my network?
We take your privacy very seriously. We do not sell any information collected from our user’s network.
Having issues with d.moat setup or in the discovery phase?
d.moat enters into the discovery phase after a new account is successfully setup. You need to wait for the discovery process to complete. You will be shown a confirmation dialog when the discovery is complete. If for any reason, d.moat is unable to complete, its discovery process, please unplug the power adapter and try again.
Why can't I sign up with multiple accounts on my d.moat?
Right now, we don’t support this feature. You can only sign up with one account on your d.moat.
What purpose do the d.moat LED color indicators serve?
In addition to sending you alerts through the mobile apps, d.moat also conveys certain information through its multi-color LEDs. For further details refer to the LED Colors section in the help manual.
d.moat showing solid red color on the LED indicators?
LED indicators will show solid red color when d.moat encounters a failure in its boot-up process. Usually, this issue can be fixed by removing the power adapter and reconnecting it to allow d.moat to boot-up again.
What is the indication of a successful d.moat boot up?
After a successful boot up d.moat LED indicators will blink red, green, and blue in a cycle. Each of the LEDs will light up for 3 seconds before transitioning to the next color.
How does d.moat gets its system updates?
d.moat automatically updates itself, the LED indicators rapidly blink green when the update is being received. Please don’t unplug either power or network cable until the update is complete. d.moat’s mobile app’s functions will not be hindered during the update.
How can I refresh the main page/dashboard of the d.moat app?
Please tap on the home icon in the left corner of the bottom tab bar to refresh the dashboard.
What does the circle on the application main screen represent?
This is just the graphical representation of number of alerts with respect to their type. You can tap on (...) icon to get more info about these alerts.
If I have a problem or need to report an issue how can I do that?
You can use the chat communication within the mobile app to report any issues or get help on any topic.
Why can't I get the alert info by touching on the circle?
This circle is just the graphical representation of number of alerts and it is ready only information. If you want to get more information about the alerts then please tap on the (...) icon next to Alerts
Is there a help manual or feature guide?
A feature guide is included in the mobile app. You can access it from the Help & Tutorials section.
How can I view the help manual?
Please tap on the menu button on the top right section of the dashboard screen and select ‘Help & Tutorials’. Under the ‘d.moat Guides’ section you can view the help guide referred to as 'features guide' in this section.
Does d.moat affect my internet speed?
No, d.moat doesn’t affect your internet speed in anyway.
Do the d.moat mobile apps cost money?
The d. moat mobile apps are free.